FAQ
Quick answers about shopping at borsallèa: orders are processed within 1–3 business days and delivered within 9–15 business days, with tracking by email. You have 30 days from delivery to request a return. Questions? Email hi@borsallea.com.
Jump to: Orders · Shipping & Delivery · Returns & Refunds · Products & Care · Payments · Contact
Orders
What is borsallèa?
borsallèa is an online boutique of women's handbags at borsallea.com. We offer shoulder bags, totes, crossbody and top-handle bags, bucket bags, hobo bags and crescent bags. The store is operated by Borsallea Group LLC, doing business as Borsallea.
Can I change or cancel my order?
Yes, if you contact us within 4 hours of placing it. Email hi@borsallea.com with your order number. Once an order has entered fulfillment we can't guarantee changes or cancellations.
I entered the wrong shipping address. What should I do?
Email us within 4 hours of ordering so we can try to update it. Orders returned because of an incorrect address must be reshipped at the customer's expense, so please double-check your address at checkout.
What if there's a problem with my payment or address?
We'll email you before your order is dispatched if there's an issue, such as a failed payment or an incomplete address.
Shipping & Delivery
How long will my order take to arrive?
Orders are delivered within 9–15 business days. That includes processing, which takes 1–3 business days (Monday to Friday, excluding public holidays). Delivery times can vary slightly with your location and local carrier conditions, and processing may take a little longer during holidays and sales.
What is the order cut-off time?
5:00 PM Eastern Time (New York).
How much is shipping?
Standard shipping is charged at a flat rate per order based on your delivery country, and the exact cost is shown at checkout before you pay. Shipping is free only when a free-shipping promotion is shown and applied at checkout.
Which carriers do you use?
Depending on your location and shipping method, orders ship with USPS, UPS, FedEx, DHL or other regional and international carriers.
How do I track my order?
When your order ships, you'll receive a confirmation email with a tracking number and link. If you haven't received tracking within 3 business days of ordering, email hi@borsallea.com.
My order is late, lost or marked delivered but I don't have it. What now?
Let us know within 7 days of the last tracking update and we'll work with the carrier to investigate and resolve it as quickly as possible.
What is shipping protection?
If you add shipping protection at checkout, you're eligible for one replacement or refund per order if the package is lost or damaged. Send proof of the issue to hi@borsallea.com to start a claim. Shipping protection fees are non-refundable.
Returns & Refunds
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unworn and unused, with tags attached, in the original packaging, with proof of purchase such as your order confirmation.
What can't be returned?
Final-sale items and gift cards.
How do I start a return?
Email hi@borsallea.com within 30 days of delivery. We'll reply with return instructions and the return address. Once your return is approved, ship it within 5 business days. Please don't send items back without approval, as they can't be accepted.
Who pays for return shipping?
The customer is responsible for return shipping. If we provide a return label, its cost is deducted from your refund. Original shipping costs and shipping protection fees are non-refundable.
When will I receive my refund?
Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a little extra time.
My bag arrived damaged, defective or wrong. What should I do?
Please check your order when it arrives and email hi@borsallea.com straight away, ideally with photos, so we can resolve it promptly.
I'm in the EU. Do I have extra rights?
Yes. For orders shipped to the European Union, you have 30 days from receipt to cancel or return items without giving a reason. Items must be unused and unworn, with tags, in their original packaging and with proof of purchase.
Products & Care
What are your bags made of?
It depends on the style, and the material is always stated on the product page. Our range includes leather (pebbled and fine-grain), suede cowhide, vegan (PU) leather, faux suede, woven and canvas bags.
How do I know if a bag will fit my things?
Every product page lists dimensions as width x depth x height in centimeters, with inches in brackets. As a guide, a bag about 20 cm wide holds a phone, card holder, keys and lipstick. From about 30 cm you can add sunglasses, a small notebook or a power bank. Totes around 40 cm wide, such as the Florence (40 x 14 x 31 cm), carry a full workday's essentials. If you're unsure, email us with what you'd like to carry.
Can I wear the bag crossbody?
Many styles come with an adjustable or detachable crossbody strap. The carry options (top handle, shoulder strap or crossbody strap) are listed on each product page.
Will the color look exactly like the photos?
We aim to show each color as accurately as possible, but shades can look slightly different depending on your screen settings and lighting. Natural materials such as suede and leather can also vary a little in tone and texture. If you're deciding between two colors, email us and we'll gladly help.
How do I care for a suede bag?
Brush it gently with a soft suede brush to lift the nap. Keep it away from rain and heavy moisture, blot spills straight away and store it stuffed with tissue in a dust bag.
How do I care for a leather bag?
Wipe it with a soft, dry cloth and condition it occasionally with a neutral leather balm. Keep it away from prolonged sun and moisture, and store it stuffed in a dust bag to hold its shape.
How do I care for a vegan leather bag?
Wipe it clean with a soft, slightly damp cloth and let it dry naturally. Avoid harsh cleaners and prolonged heat or direct sun, and store it stuffed in a dust bag.
How do I care for woven and canvas bags?
For woven bags, wipe with a soft, slightly damp cloth, let them air dry and avoid snagging the weave. For canvas, spot clean with mild soap and cool water, air dry flat, and don't bleach or tumble dry.
Which material should I choose?
Choose leather or vegan leather for commuting in all weather, suede or faux suede for a soft, velvety texture on dry days, and vegan leather, faux suede or canvas if you prefer non-animal materials. Read our guide: Suede vs. Leather vs. Vegan Leather Bags.
Payments
Which payment methods do you accept?
Visa, Mastercard, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.
Which currency are prices in?
Prices are shown in US dollars (USD).
Is checkout secure?
Yes. Checkout runs on Shopify's secure checkout, and your payment details are processed by the payment provider you choose.
Contact
How can I reach you?
Email hi@borsallea.com or call +1 307 205 9120, Monday to Friday, 9am to 4pm (EST). You can also use our contact form.
Where can I read your full policies?
Shipping policy · Refund policy · Privacy policy · Terms of service